When you use SAMOON's service, it means you have read, understood and agreed with all the terms of service.
- You must provide your real personal information; this is for commercial purposes only. SAMOON respects customer privacy. If you provide any false or incomplete information, SAMOON has the right to suspend or terminate your account and refuse all or part of their service.
Order Processing & Shipping Policies
1. We will handle and ship all in stock items within 1~5 business days. You may experience a longer processing time for orders placed over the weekend and during the holiday season, or out of stock condition.
2. We are not responsible for the process of delivery. The shipping fee is calculated according to EMS express rate; we send all the goods via EMS express, which does not guarantee delivery time for ground shipping.
3. Buyer is responsible for all local applicable taxes & shipping charges.
4. Orders cannot be cancelled once it is sent to shipping. We highly recommend you to contact us immediately to request any order modification.
5. We arrange refund only when goods are returned to us, the shipping fee must be deducted from the total amount. 20% from the total amount (not included shipping fee) must be deducted from the refund if it is the buyer refuses to claim the parcel and causing it sent back whether on propose of not. This situation also applies to parcels returned by buyer's local customs neglected any reason.
6. We use credible Paypal system as our only payment method; we never require credit card information from customers. If you have any questions, please contact us.
7. Please refer to the must-do modifications of toy gun shipment for some countries (MAR-2019 update) as following details. If there are other special requirements, please let us know directly.
**USA / change to orange flash hider irremovable by hand.
Toy guns cannot be shipped California, for it belongs to "prohibited item" there, 100% returned by Los Angeles customs.
Also, we cannot ship toy guns to the location of zip code 9****, 8****, 7****; The goods pass through Los Angeles customs these zones.
**CANADA / change nozzle to reach the muzzle power between 366~499fps.
**GERMANY / change the sear (vice trigger) and make the gun semi-mode only.
**IRELAND / change nozzle to reach the muzzle power around 1J=328fps (100m/s).
**RUSSIAN FEDERATION / Prohibited item, toy guns cannot be shipped.
**AUSTRALIA / Prohibited item, toy guns cannot be shipped.
**JAPAN / with 10-shots certification to prove the muzzle power under 1J by using 8kg green gas around 28°C.
**SOUTH KOREA / change to orange flash hider irremovable by hand, and decrease the power under 0.2J by changing the special version nozzle.
8. Buyer assumes 100% responsibilities and liabilities from using products purchased.
9. Buyer is fully responsible for local law and regulations. The buyer promises not to use the service in any unlawful manner or for any unlawful purpose. It is the buyer's responsibility to check the legal requirements associated with import of our goods to their country.
10. According to the different legal systems of each country, buyers may require different shipping methods. We can arrange shipment as required, but it means that the buyer is willing to take the risk of failed shipping.