When you use SAMOON's service, it means you have read, understood and agreed with all the terms of service.
- You must provide your real personal information; this is for commercial purposes only. SAMOON respects customer privacy. If you provide any false or incomplete information, SAMOON has the right to suspend or terminate your account and refuse all or part of their service.
Order Processing & Shipping Policies
1. We will handle and ship all in stock items within 1~5 business days. You may experience a longer processing time for orders placed over the weekend and during the holiday season, or out of stock condition.
2.Shipping fee and Shopping way
2.1The shipping cost is calculated by the total weight of goods, according to the EMS express rate. The actual delivery time depends on the local process efficiency. We do not participate in the delivery.
2.2 If you choose to ship goods by AIRMAIL, we will not accept refunds, returning goods, and no compensate for the lost or damage once it's sent out.
3. Buyer is responsible for all local applicable taxes & shipping charges. Our shipping fee doesn't include any VAT and any Tax.
4. Orders cannot be cancelled once it is sent to shipping. We highly recommend you to contact us immediately to request any order modification.
5.(Only for EMS) We arrange refunds only when goods are returned to us, the shipping fee must be deducted from the total amount. 40% from the total amount (not included shipping fee) must be deducted as well if the buyer refuses to claim the parcel and causes it to be sent back whether on purpose or not. This situation also applies to parcels returned by buyer's local customs that neglected any reason.
6. We use the credible Paypal system as our only payment method; we never require credit card information from customers.
7. Please refer to the must-do modifications of toy gun shipment for some countries as follows. If there are any other requirements, please advise us directly.
**USA / change to orange flash hider irremovable by hand.
Toy guns, magazines, and the clear parts related to the airsoft cannot be shipped to California, part of Texas, Arkansas, Arizona... Packages passed through Los Angeles customs always considered the toy guns and parts as "prohibited items", 100% confiscated by the USA customs.
**AUSTRALIA, GERMANY, ITALY, RUSSIAN FEDERATION /
Toy gun are considered as weapon, which are prohibited items to deliver these countries.
**JAPAN / With 10-shots certification to prove the muzzle power under 1J by using 8kg green gas around 28°C.
**SOUTH KOREA / Changed to orange flash hider irremovable by hand, and decrease the power under 0.2J by nozzle modification.
8. Buyer assumes 100% responsibilities and liabilities from using products purchased.
9. Buyer is fully responsible for local law and regulations. The buyer promises not to use the service in any unlawful manner or for any unlawful purpose. It is the buyer's responsibility to check the legal requirements associated with import of our goods to their country.
10. According to the different legal systems of each country, buyers may require different shipping methods. We can ship it as required, but it means that the buyer is willing to take the risk of the failed shipping.