Terms & Conditions

SAMOON Terms of Service

By using SAMOON’s services, you acknowledge that you have read, understood, and agreed to all the terms and conditions listed below.

1. Account & Privacy

  • Accuracy of Information: You must provide accurate and current personal information for commercial and shipping purposes.
  • Privacy: SAMOON respects your privacy. However, if false or incomplete information is provided, SAMOON reserves the right to suspend or terminate your account and refuse service.

2. Order Processing & Payment

  • Processing Time: In-stock items are typically processed and shipped within 1–5 business days (excluding weekends and national holidays). Please allow for longer processing times during weekends, holidays, or in the event of stock shortages.
  • Taxes & Duties: Shipping fees do not include import VAT or customs duties. The buyer is solely responsible for all import-related taxes.
  • UPS/DHL Rural Surcharge: If using UPS or DHL, please note that if your shipping address is classified as a "rural area" by the "UPS or DHL System," an additional surcharge of USD 50–80 may be required. Please be advised that this fee is charged by the carrier, not SAMOON.
  • Order Changes:  Once an order is placed, it cannot be canceled or modified. For urgent changes, please contact us via email immediately within one working day at: [email protected].
  • Payment Security and Dispute Handling: SAMOON only uses PayPal for secure transactions. SAMOON will never directly request your credit card information. By placing an order, the buyer agrees that if the goods fail to deliver due to customs seizure, import rejection, delivery failure, or reasons attributable to the buyer, the buyer promises not to initiate an "item not received" refund dispute with PayPal. All such disputes will be handled conclusively based on these terms.

3. Shipping Policies & Delivery Disclaimer

. No Delivery Guarantee Disclaimer: SAMOON does NOT guarantee successful delivery for international orders. By placing an order, the customer agrees that all shipping risks are borne by the buyer. Including but not limited to:

.Customs seizure

.Import rejection

.Delivery failure

  • Methods: SAMOON provides three shipping methods: Taiwan Post (EMS), DHL, and UPS.
  • Delivery Time: The estimated delivery time is 5–7 working days (excluding weekends and national holidays), depending on customs clearance status and local postal efficiency. SAMOON is not responsible for delays caused by carriers or customs processes.
  • Tracking: Package tracking information is maintained for 6 months only.
  • Customs & Risk: * UPS does not allow for undervalued invoices.
    • While EMS and UPS ship to specific regions, SAMOON has no control over customs seizures or local regulations. The buyer assumes 100% risk for failed deliveries due to customs issues.
  • Compensation: For shipments with declared values lower than the actual cost, any loss-related compensation will be based strictly on the invoiced amount, not the product's retail value.

4. International Compliance (Mandatory Modifications)

The following requirements are only for reference regarding regulations in certain known countries. Laws and regulations in each country may change at any time. If your country has other regulations, please inform us:

  • USA: Equipped with a non-removable orange flash hider.
  • Australia, Germany, Italy, Russia: These countries classify toy guns as weapons. Buyers must provide a valid import license before placing an order.
  • Japan: Includes a "10-shot certification" to prove muzzle energy is under 1 Joule (tested with 8kg green gas at approx. 28°C).
  • South Korea: Equipped with a non-removable orange flash hider; power is reduced to under 0.2 Joules via nozzle modification.
  • Netherlands, UK:  Buyers must hold and provide the relevant gun license/membership number when placing an order.

5. Buyer Responsibilities

※ Please film the entire unboxing process (starting from the unopened state of the package) to protect your rights.

  • Liability: The buyer assumes 100% responsibility and liability for the use of purchased products.
  • Shipping Costs: All shipping fees, including those for customer service or replacement parts, are the responsibility of the customer.
  • Legal Compliance: The buyer is responsible for ensuring all items comply with local laws and regulations.
  • Damage/Wrong Items: If you receive an incorrect item or the packaging is damaged, the buyer must email: [email protected] within 7 days of receipt and provide the following information:

    1. Clear photos of the product

    2. Detailed description of the problem

    3. Complete unboxing video (filmed starting from the unopened state of the package)

      ※ The unboxing video must clearly show the process of opening the package from its original sealed state and its contents. If the buyer fails to provide complete and sufficient supporting evidence (including the unboxing video), SAMOON reserves the right to reject the relevant application.

  • DIY Skills Required: Our products require DIY skills and technical experience. SAMOON is not responsible for damages caused by improper assembly or modification.
  • Product Reference: Website data regarding power (FPS), speed, and color are for reference only. Actual performance may vary due to environmental factors. No refunds will be issued for such variations.

6. Final Sale Policy

  • All international orders are considered final sales once shipped.
  • No returns, exchanges, or order cancellations are accepted.
  • SAMOON inspects and tests products before shipment to ensure they are in normal condition.


※ Any product modified, tested, or fitted with replacement parts (such as special flash hiders, velocity-reducing nozzles, etc.) in compliance with the laws of the destination country is considered a customized product and is not eligible for any refund policy.

※For EMS returns (due to customs rejection or buyer neglect), a 40% restocking fee applies. The buyer is responsible for both original and return shipping costs.