Shipping Policy

Shipping Policies & Delivery Disclaimer

. No Delivery Guarantee Disclaimer: SAMOON does NOT guarantee successful delivery for international orders. By placing an order, the customer agrees that all shipping risks are borne by the buyer. No refunds or replacements will be provided for:

.Customs seizure

.Import rejection

.Delivery failure

 

  • Methods: We offer shipping via Taiwan Post (EMS), DHL, and UPS.
  • Delivery Time: Estimated delivery is 5–7 business days, depending on customs clearance and local postal efficiency. SAMOON is not responsible for delays caused by carrier or customs processes.
  • Tracking: Package tracking information is maintained for 6 months only.
  • Customs & Risk: * UPS does not allow for undervalued invoices.
    • While EMS and UPS ship to specific regions, SAMOON has no control over customs seizures or local regulations. The buyer assumes 100% risk for failed deliveries due to customs issues.
    • If a buyer chooses an alternative shipping method, we will not accept returns, refunds, or responsibility for lost packages.
  • Compensation: For shipments with declared values lower than the actual cost, any loss-related compensation will be based strictly on the invoiced amount, not the product's retail value.

4. International Compliance (Mandatory Modifications)

The following requirements apply to specific countries. Please notify us if your country has additional regulations:

  • USA: Equipped with a non-removable orange flash hider.
  • Australia, Germany, Italy, Russia: These countries classify toy guns as weapons. Buyers must provide a valid import license before placing an order.
  • Japan: Includes a "10-shot certification" to prove muzzle energy is under 1 Joule (tested with 8kg green gas at approx. 28°C).
  • South Korea: Equipped with a non-removable orange flash hider; power is reduced to under 0.2 Joules via nozzle modification.
Note : The shipping rate of this website is for foreign countries; users in Taiwan please make orders from page：<SAMOON Rutan Shop> 



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